Return PolicyRequests in writing for RGA must be made to the Richards-Wilcox Customer Support Department within 21 days of the material shipments from Richards-Wilcox. Richards-Wilcox will determine the eligibility to return any material and will notify the requestor within 5 days upon receipt of a written request. Richards-Wilcox will also instruct the requestor to return the material to Richards-Wilcox or dispose of such before the issuance of the appropriate credit. Special Items and items not manufactured by Richards-Wilcox (purchased) will not be eligible for return. Any material returned to Richards-Wilcox or disposed of without proper authorization by Richards-Wilcox will be refused and no credit will be issued. Return goods must be shipped freight prepaid at the requestor’s expense within 15 days of receipt of written authorization. The requestor must determine the carrier. All material returned must be received in original packaging. Credit will be given on returned material only after receipt and inspection by Richards-Wilcox. The RGA form must accompany all returned material. Credit for authorized returns is subject to a 25% restocking charge on the net acceptable material value. Any Richards-Wilcox “non-stock” items may not be returned.
Special ItemsSpecial design items are not subject to return for credit nor may said products be changed or canceled once in production.
Call customer service at 630-264-4678 for assistance.